Terms & Conditions

Introduction

Welcome to the website of Eagle & Titan Facilities Management.

Throughout these Terms & Conditions, "we", "us", "our", refer to Eagle & Titan Facilities Management operating this website. By accessing or using this website, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

Our Services

We provide professional cleaning services for domestic and commercial customers. Details of our services are provided for general information only and may be updated or changed without notice.

Any quotations provided are subject to confirmation following discussions regarding your individual requirements.

Quotations

All quotations are provided based on the information available at the time.

Should the scope of work change before or during the service, we reserve the right to revise the quotation accordingly. Any additional work will only be carried out with your agreement.

Bookings

Bookings are subject to availability.

We will make every reasonable effort to attend appointments at the agreed date and time. However, circumstances beyond our control may occasionally require appointments to be rescheduled.

Customer Responsibilities

Customers are responsible for providing safe access to the property and ensuring the working environment is suitable for our staff.

Where applicable, customers should ensure utilities such as water and electricity are available during the service.

Payments

Payment terms will be agreed before work begins.

Late payments may result in additional charges where permitted by law.

Cancellations

If you need to cancel or rearrange an appointment, we kindly ask that you provide as much notice as possible.

We reserve the right to charge a cancellation fee where significant notice has not been provided and costs have already been incurred.

Satisfaction

We aim to provide a high standard of workmanship on every visit.

If you are dissatisfied with any aspect of our service, please contact us as soon as possible so we have the opportunity to investigate and resolve the matter.

Website Content

All content published on this website, including text, images, graphics and logos, remains the property of us unless otherwise stated.

Content may not be copied, reproduced or distributed without prior written permission.

Website Availability

While we aim to keep this website available at all times, we cannot guarantee uninterrupted access.

We reserve the right to modify, suspend or withdraw the website without notice.

External Links

This website may contain links to third-party websites for your convenience.

We are not responsible for the content, privacy practices or availability of external websites.

Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental or consequential loss arising from the use of this website or our services.

Nothing within these Terms & Conditions excludes liability where it would be unlawful to do so.

Privacy

Your use of this website is also governed by our Privacy Policy, which explains how personal information is collected and processed.

Changes to These Terms

We reserve the right to update these Terms & Conditions at any time.

Any changes will become effective once published on this website.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us using the contact details provided on our Contact page.