Privacy Policy

Introduction

This Privacy Policy explains how Eagle & Titan Facilities Management collects, uses and protects your personal information.

Throughout this Privacy Policy, "we", "us", "our", refer to Eagle & Titan Facilities Management operating this website.

We are committed to protecting your privacy and handling your personal information responsibly in accordance with applicable UK data protection legislation.

Information We Collect

We may collect personal information including:

Your name

Telephone number

Email address

Property address

Details relating to your enquiry

Information submitted through our contact forms

Website usage information collected through cookies

How We Use Your Information

We use your information to:

Respond to enquiries

Provide quotations

Deliver our cleaning services

Arrange appointments

Communicate regarding bookings

Improve our website and customer experience

Meet our legal obligations

We will only use your information where we have a lawful basis to do so.

Contact Forms

If you contact us using our website, the information you provide will only be used to respond to your enquiry or provide our services.

Cookies

Our website may use cookies to improve your browsing experience and help us understand how visitors use our website.

You can control or disable cookies through your browser settings.

Google Analytics

Our website may use analytics services to collect anonymous information about website visitors, including pages viewed, time spent on the website and general usage statistics.

This information does not normally identify individual visitors.

Data Sharing

We do not sell your personal information.

Your information may only be shared where necessary to:

Deliver our services

Comply with legal obligations

Protect our legal rights

Where third-party service providers process information on our behalf, they are expected to keep your information secure.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.

Data Retention

We only retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected or to meet legal obligations.

Your Rights

Depending on applicable data protection law, you may have the right to:

Request access to your personal data

Request correction of inaccurate information

Request deletion of your information

Restrict or object to processing

Request data portability where applicable

Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us.

Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact Eagle & Titan Facilities Management using the details on our Contact page.